HRM Solicitors is committed to providing high-quality legal advice and services to our clients. We always welcome feedback on our service. However, we recognise that even in the best run offices, things can go wrong from time to time. Should you be unhappy with any of our services, please raise it first with Ms S MALIK who is the Director/Solicitor of the Firm. If Tell us that something has gone wrong, we will do all we reasonably can to put it right. So that we can fully investigate the concerns raised, we will need to have full details of the complaint.

Making a Complaint

If you are unhappy about the standard of our service then please send full details of the grounds of your complaint to the CK Complaints Manager:

By email: shahjhan.malik@hrmsolicitors.co.uk

By post to:
Shahjhan Malik
Complaints Manager,
HRM Solicitors,
Castle Cavendish Enterprise Centre, St. Peter’s Street, Nottingham. NG7 3EN.

Please make the details of the complaint as precise and clear as possible and include the name of the lawyer involved, the actions or failings that form the basis of the complaint, and the relevant dates if you have them. Please also send or refer to any documents you feel to be relevant to your complaint.

Within the seven days, we acknowledge receipt of your complaint, Ms S Malik will write to you to confirm what took place and any solutions he has agreed with you. If you do not want a meeting or it is not possible, Ms S Malik send you a detailed written reply to your complaint including her suggestion for resolving the matter, within 21 days sending you the acknowledgment letter.

At this stage, if you are not still satisfied, you should contact us again and Ms S Malik will review her decisions. We will write to you within 14 days of receiving your request for a review confirming our final position on your complaint and explaining our reasons.

If you are still not satisfied, you can then contact Legal Ombudsman.

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ

Tel: 03005550333
Email: enquiries@legalombudsman.org.uk
Web: www.legalombudsman.org.uk

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Their contact details are:

Solicitors Regulation Authority
The Cube
199 Wharfside Street
Birmingham
B1 1RN

Tel: 0370 606 2555
Email: contactcentre@sra.org.uk
Web: www.sra.or.uk